Resources to
Inform And Inspire

T-ROC partnered with Apple to expand retail presence across regional carriers, Macy’s NYC, and Peru by deploying trained brand ambassadors to drive engagement. Using real-time field reporting from Mobile Insight, a T-ROC sister company, Apple gained full visibility into sales performance, merchandising, and store execution. The six-year program delivered up to $22 in revenue for every dollar invested, showcasing the power of expert advocacy backed by actionable insights.

T-ROC staffed 66 AT&T retail locations in just 90 days, building high-performing teams with targeted sales training and onboarding programs. Through proactive performance management and real-time field support, we helped drive stronger store-level execution and customer engagement. This rapid deployment and operational excellence positioned AT&T stores for sustained growth and improved customer experience.

T-ROC delivered nationwide brand training at Verizon stores, driving a significant increase in Belkin brand preference among sales teams. Through a rapid scale from 100 to over 1000 locations, T-ROC doubled monthly store visits and deepened in-store engagement. This partnership helped Belkin strengthen market share, improve customer education, and accelerate retail growth.

T-ROC partnered with Bose to deliver nationwide assisted sales events, break-fix service, and product launch support at retail. Our field teams enhanced customer engagement, protected brand presentation, and ensured flawless in-store execution. Together, Bose and T-ROC built a scalable retail strategy that continues to elevate consumer experiences and drive measurable growth.

T-ROC partnered with Cricket Wireless to launch and scale a nationwide brand ambassador program across Walmart stores. Our teams supported merchandising, inventory management, and in-store customer engagement, helping Cricket build a stronger presence in key retail environments. Together, we created a long-term strategy that fueled brand growth, visibility, and customer loyalty.

T-ROC helped Orbic and dbramante1928 make an immediate impact in 600+ Verizon stores by combining brand advocacy with expert in-store training. Focused on sustainability and shopper education, our brand ambassadors energized sales teams and built awareness for both brands. Through strategic execution and real-time reporting, T-ROC laid the groundwork for long-term retail success.

T-ROC deployed a six-person In-Store Representative (ISR) team to boost ecoATM kiosk visibility and drive customer engagement across key markets. Through grassroots marketing, employee training, local events, and incentive programs, our team helped increase device buy-backs and first-time user awareness. This targeted approach gave ecoATM a measurable lift in customer interactions, device turn-ins, and long-term brand loyalty.

T-ROC supported Epson’s retail strategy by elevating printer merchandising, retail compliance, and associate engagement across major consumer electronics stores. Using custom reporting, field intelligence, and ongoing performance tracking, we helped Epson drive stronger in-store execution and brand visibility. This partnership played a key role in Epson becoming the #1 printer brand across the U.S. and Canada.

T-ROC partnered with Hisense to strengthen brand positioning, improve in-store execution, and drive incremental sales growth at Lowe’s and Best Buy. Our Brand Ambassador and FLEX teams led new product introductions, POP display resets, and merchandising audits across 39 markets. This flexible and targeted support helped Hisense scale retail impact, optimize overhead costs, and increase market share across premium electronics and home appliances.

T-ROC’s Consumer Insight division partnered with Hisense to evaluate brand perception and strengthen point-of-purchase execution at Lowe’s and Best Buy. Our team conducted mystery shops and led a focused merchandising initiative to improve in-store visibility and shopper engagement. These efforts helped sharpen Hisense’s retail strategy and elevate brand presence across key markets.

T-ROC’s Consumer Insight division partnered with Hisense to evaluate brand perception and improve in-store marketing execution at Lowe’s and Best Buy. Through mystery shopping and a four-week merchandising blitz, our team gathered actionable consumer insights and placed over 18,000 POP decals across 1,636 Lowe’s stores. These efforts helped sharpen Hisense’s retail strategy and drive stronger brand awareness across key appliance categories.

T-ROC’s Consumer Insight division partnered with Mattress Warehouse to conduct mystery shopping assessments across 300+ stores, evaluating eight key customer touchpoints. Using executive dashboards and live reporting, we delivered real-time insights that helped leadership uncover strengths and areas for improvement. This multi-year collaboration continues to drive smarter sales strategies and elevate the in-store customer experience.

T-ROC’s Consumer Insight division partnered with MoneyGram to conduct over 400 compliance mystery shops each month across 4,700 Walmart locations. By evaluating pricing accuracy, regulatory adherence, and associate performance, we provided real-time reporting and actionable insights to strengthen MoneyGram’s retail compliance. This ongoing partnership continues to drive transparency, protect brand integrity, and ensure customer trust at scale.

T-ROC partnered with PDG Powersports to staff Costco Road Shows and launch the Greyson Coywolf golf carts directly to consumers. Our event teams helped drive over $1 million in sales, expanding the program from 5 to 28 locations nationwide. Through live product demos, daily sales tracking, and in-store brand advocacy, T-ROC delivered a powerful retail debut for PDG.

T-ROC partnered with a leading Japanese media franchise to launch and manage over 800 automated retail kiosks nationwide, with uptime exceeding 99 percent. Our team handled full-scale merchandising, localized warehousing, inventory management, and operational support across multiple U.S. markets. This turnkey solution continues to fuel national expansion, improve customer accessibility, and drive sustainable retail growth through automated solutions.

T-ROC partnered with Samsung to create a premium retail experience through the launch of its Samsung Experience Stores. From staffing and training to POS integration and merchandising execution, our team delivered a full-service solution to bring Samsung’s brand vision to life. This collaboration helped elevate Samsung’s direct-to-consumer strategy and drive deeper customer engagement across key markets.

T-ROC partnered with SimpliSafe to launch a targeted brand ambassador program at Best Buy, helping the brand make its first move into physical retail. After a successful pilot that boosted in-store engagement and customer recommendations, the program expanded into a full-time nationwide initiative. Through hands-on advocacy and insights from The Consumer Insight, T-ROC helped SimpliSafe strengthen its omnichannel retail presence.

T-ROC has partnered with T-Mobile for nearly a decade, managing over 70 stores and supporting major device launches across the U.S. Our team handled all retail staffing, training, and operational execution to deliver consistent sales and customer experience excellence. This long-term collaboration helped T-Mobile strengthen market presence and drive sustained growth across multiple markets.

T-ROC partnered with TCL to elevate brand presence in retail stores through expert-led product training and engaging in-store demos. Using real-time data and performance tracking, our field teams helped drive better associate engagement and stronger customer experiences. This collaboration helped TCL strengthen retail partnerships and accelerate growth across key markets.

T-ROC partnered with TracFone to rapidly scale retail staffing and sales support across 12 states, helping drive growth in competitive prepaid and government-assisted markets. Our teams handled recruiting, training, compliance management, and retail execution while boosting in-store customer engagement. This high-performance deployment strengthened TracFone’s retail presence and helped build lasting customer relationships.

T-ROC partnered with Trend Micro to deliver expert in-store advocacy for its cybersecurity software across national retail channels. Our teams educated associates on value positioning, demos, and closing techniques to improve product knowledge and shopper engagement. This partnership helped Trend Micro strengthen its retail presence and increase conversion at the point of sale.

T-ROC partnered with Walmart to provide professional bike and product assembly services across hundreds of store locations. Our nationwide team of trained technicians ensured quality workmanship, safety compliance, and consistent in-store execution. This scalable solution helped Walmart deliver a better customer experience and streamline retail operations.

T-ROC partnered with UScellular to train carrier sales associates on Apple products and elevate overall product fluency across retail locations. Our hands-on approach improved associate confidence, enhanced customer interactions, and strengthened brand alignment in stores. This collaboration helped UScellular boost engagement at the front lines of the sales experience.

T-ROC partnered with Walmart to execute over 300 overnight store remodels, ensuring minimal disruption to daily operations. Leveraging our trained reset teams and meticulous planning, we revamped store layouts, updated planograms, and enhanced merchandising across locations nationwide. This collaboration solidified T-ROC's position as a top-tier provider in merchandising and remodeling support for Walmart.

T-ROC partnered with Xfinity to manage store operations across 44 locations and support national retail growth through Walmart’s 3PL program. Our team handled staffing, training, in-store demos, and product launches—while also driving bundled service awareness through customer engagement and compliance programs. This dual-channel strategy helped boost retail performance, streamline execution, and strengthen Xfinity’s presence in both traditional and non-traditional environments.

T-ROC partnered with Walmart to transform its Wireless Sales Program into a high-performance, fraud-resistant, and customer-focused retail engine. From staffing and training to compliance management and real-time reporting, T-ROC built a sustainable infrastructure that continues to drive sales and strengthen brand partnerships. This long-standing collaboration has helped Walmart grow wireless category performance while maintaining operational excellence across thousands of locations.

Creating an effective store layout is fundamental to successful visual merchandising. By strategically organizing products and optimizing sightlines, retailers can guide customers intuitively through their stores, enhancing the shopping experience and boosting sales.

The retail industry has undergone a significant transformation in recent years, with consumers expecting a cohesive experience regardless of where they choose to engage with a brand.

In an era dominated by consumer skepticism, authenticity stands out. Brand ambassadors, often genuine customers, offer authentic testimonials, which resonate with potential buyers.

A brand ambassador is your brand’s presence on the street and its eyes in the store. A brand ambassador can be a valuable link between your company and your distribution channels and your customers.