Connecting

brands, retail stores & shoppers

T-ROC connects retailers and brands with consumers to create innovative and high-impact customer experiences in omnichannel retail shopping settings.

Services for retailers, and the brands selling through them

In today’s fiercely competitive multichannel retail world, the retailers and brands that deliver an outstanding customer experience, are the ones that thrive. 

T-ROC is here with what you need to win. When everything works together, everything works better. If you need manpower, training, creative strategic ideas, brand and retail best practices expertise, technical knowhow, or brand advocacy, T-ROC has you covered. 

Interested in what we can do for you?

We love to keep score

Your success is our success when it comes from driving your sales and revenue and hitting your numbers. We work to earn your business every day with measurable results that go straight to your bottom line.
On hand inventory accuracy for national retailer.
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Revenue growth for a technology brand.
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Sales rate for premium care services.
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How we help retailers grow

We bring a high-energy, entrepreneurial spirit to everything we do. You benefit from our decades of hands-on retail experience and a passion for making things happen, taking on your tallest orders, and ensuring you get the most out of every opportunity. We take a “listen first’ approach and then custom craft solutions that get you where you want to go.
01.

People solutions

01.

People solutions

No asset does more to grow sales and revenue than the people and personalities driving your brand or business forward. We help you find, hire, and train the best.
02.

Technology solutions

02.

Technology solutions

To optimize revenue, you first have to optimize technology. We can help you with a system of solutions that fit your needs & supports your goals.
03.

Retail360

03.

Retail360

When you see things clearly, you can act confidently, from optimizing pricing, shipping, and logistics, to reaching customers and boosting loyalty.
04.

Consumer insights

04.

Consumer insights

See your stores like your customers do. The more in tune you are with your customers, the more you can do to make their experiences consistently great.

05.

Optimizing operations

05.

Optimizing operations

When operations are seamless across all your sales channels, you can maximize revenue. We can get you there.

Hear from our clients

Why our clients love working with us

We impact sales and revenue in many ways

Business challenges are never singular, but are connected across operations and sales channels. Our solutions do the same.

Things are moving fast and being disrupted more than ever before. That means you’ve got to switch gears, add services, ditch duds, connect the disjointed, change directions – on a dime.

It’s not just finding opportunities, it’s capitalizing on them faster and more effectively to lead to profits in stores, online, over mobile devices, at events, and more.

The people behind your success

We do the impossible for you. When you bring us a brand or retail challenge, we absolutely love to take it on and crush it for you. 

If there’s one thing that makes T-ROC unique, it’s our ability to impact sales and revenue in so many ways. Over the years, we’ve learned that business challenges are never singular. They’re connected across operations and sales channels, and therefore, solutions must do the same. We offer a system of separate but integrated solutions that work together to optimize performance across the lifecycle of your business.

You are always supported by a dedicated senior team that stays with you from the start. In retail,  the only constant is change—but not in your T-ROC team. We support you over the long-term, with ongoing innovation and the right teams to drive your success.

Give your brand a personal point of contact at the store level

Build genuine personal customer relationships with an effective brand ambassador program. This white paper gives you all the ins and outs—and the how-tos—to maximize your ROI.

Retail latest insights

Mystery shopping has long been a key strategy for retailers looking to assess customer service, store operations, and brand compliance. Traditionally, companies have relied on...

Retail is evolving fast. Customers expect instant access to new products, immersive brand experiences, and the flexibility to shop anywhere, anytime. Traditional stores struggle to...

Retail pricing is like a game of Jenga—every move impacts the entire structure. While tariffs get a lot of attention (and for good reason), they’re...

Customize a retail strategy tailored to your goals

You’ve got tons of opportunities and dozens of potential tactics. Talk to a seasoned pro to customize a plan that makes the best use of resources to achieve your specific objectives.

Frequently asked questions

What is your reach and coverage in North America?

T-ROC offers comprehensive services in nearly every retail chain across the U.S., Canada, and Mexico to offer you the convenience, consistency, and synergy of working with one vendor across retailers and services.

In our decades of getting results for retailers and brands, we have earned their trust across services and activities. You won’t find a retailer where we are not welcomed as a valued partner.

We bring a rich history of creative innovation to working with a variety of retail sectors. We combine sector-specific knowledge across 75 different product segments, expertise in service areas, and an entrepreneurial approach that looks at every retail challenge as unique. We don’t try to shoehorn you into a preset approach. Instead, we combine domain experience, rich tools and resources, and a creative approach to each opportunity.

We strike a balance between a core team of senior leaders who have supported clients through decades of growth and fresh thinkers who bring new perspectives to our company and the brands we serve. As a T-ROC client, you always work with the A-Team, bringing you the best of our experience, problem-solving skills, and future thinking.

Our portfolio of services initially came into being to meet current client demands. Today it is evolving to be at the head of future opportunities. We are constantly innovating, experimenting, and learning so that we can bring you fully tested breakthrough capabilities that keep you at the forefront.

We understand the uniqueness of the opportunities and challenges you face. We don’t waste time reinventing the wheel. Instead, we have a diverse array of services that can be part of a tailored approach with inventive solutions that directly fit your needs.

Services