If you want to know what it’s really like to shop your stores and sales channels, nothing gets you closer than T-ROC mystery shoppers. To learn more about what our professionals can do for you, let’s talk.
There are some aspects of sales that numbers just can’t capture. Like how friendly your sales reps are when serving customers; how well they can resolve issues; how brilliantly they represent your brand and products. The only way to know these things, is to actually be a customer. Enter T-ROC mystery shoppers.
Mystery shoppers are highly trained professionals who enter your locations and engage staff as though they were ordinary customers. But they’re not. They’re intelligence gatherers who report back on service levels, operational efficiencies, brand compliance, customer behaviors, and just about anything else you want to know. You get an unfiltered glimpse into your staff and operations.
Mystery shoppers contact call centers, online support centers, and customer service departments via phone or digital communications and report back on their experiences.
Mystery shoppers visit stores or showrooms to provide detailed and personal accounts of their service and shopping experiences, including staff performance, store appearance, and standards compliance.
The Real Scoop
Mystery Shoppers make it possible to know what it’s like to be one of your customers. There’s no substitute for real engagement and our trained professionals never blow their covers. You learn the good and the bad without any window dressing.
Best In The Business
T-ROC mystery shoppers undergo extensive training into your specific brand, stores and customers. They learn how to engage, how to catalog and remember every detail, and how to direct interactions into areas that reveal the insights you want to know.
Our professionals are keen observers and can provide striking detail into how other shoppers are experiencing your brand, including whether or not displays are stopping people in their tracks, and whether or not staff is proactively assisting other customers.
Improve service levels
First-hand shopping accounts provide the intel you need to improve service levels and boost sales.
Mystery shoppers provide valuable insight into how customers experience, understand and appreciate your brand.
Enforce brand standards
Make sure your brand is being represented properly by sales teams, merchandising and marketing.
Test issue resolution
Mystery shoppers can create workable issues for your salespeople to solve, so you see how they handle it.
Ensure prompt and proactive service
Do sales reps actively engage customers or keep them waiting for service? Mystery shoppers deliver the truth.
Measure store appearance
Make sure every sales environment is clean, uncluttered and in tune with your brand standards.
Uncover operational hiccups
Mystery shoppers experience your operations up-close and personal, reporting back any areas of concern.
Implement across channels
In-person mystery shoppers provide detailed insight into brick-and-mortar locations. Remote mystery shoppers test voice and online interactions.
Receive detailed reports
Our mystery shoppers are trained to remember every detail and quickly create reports so vital information is never lost.