Some qualities can’t be taught. But even the most passionate and committed professionals will fall short without a true understanding of your brand, products, standards and solutions. T-ROC training gives great people the skills to match their work ethic.
Training
Get our best and make your best even better.
The business of selling grows ever more complex with more channels, more players, and crazy new technologies that are driving performance. Understanding it all has never been more important and it’s a two-way street. We provide comprehensive training to both our teams and yours, empowering everyone to be their absolute best.
Comprehensive training made a lot less complicated.
Even the most talented professionals need help staying sharp, informed and updated. Sales is a wildly dynamic business and training needs to be flexible, efficient and convenient in order to keep up. Our programs leverage technology, mobile learning, classroom instruction, hands-on lessons and ongoing education in ways that make training thorough – but also very doable.
Learning Management System (LMS)
Customized and secure LMS system supports learning in-person and across mobile platforms on local, regional and national levels.
Focused Training
Sales reps, brand ambassadors, assembly technicians, field teams, IT support, and more – training is designed to optimize each area of operations.
Bite-Sized Learning
People get frustrated when they feel bogged down by ponderous training programs. Instruction over mobile devices and smartphones, including on-demand video sessions and livestream events, aligns with busy lifestyles by providing lessons in digestible formats. This keeps teams educated and motivated.
Empower Internal Teams
We extend our training programs to include your internal personnel. Whether it’s IT support or the ins-and-outs of groundbreaking data capture and customer engagement solutions, we make sure your people have a deep understanding of the programs driving you forward. That’s how they become real change agents for your business.
Proven Success
Our programs cover a broad range of topics from Assisted Sales Certification courses to merchandising compliance to conflict resolution strategies. We’ll build a customized program for you, just as we do for the many Fortune 100 brands and retailers that count on T-ROC training solutions.
Training tested in our own stores.
T-ROC is the only 3PL that actually owns and operates retail stores. We’re in the business of selling just like you, and not just as consultants. We’re responsible for bottom-line success in hundreds of locations. If a training program or method doesn’t help move the needle for us, you’ll never see it.
Sales reps
Sales reps develop and in-depth understanding of your brand, product and standards, and are taught proven techniques to deliver conversions.
Field teams
Ensure merchandising compliance throughout your locations with field teams trained in using our proprietary data capture solutions.
Assembly technicians
If your products require assembly, we provide technicians trained to deliver accurate, on-time performance.
Mystery shoppers
Highly trained to engage sales and service staff and report back on what they experience as customers.
Store reset teams
Retail ninjas trained to transform your stores into entirely new shopping experiences overnight.
Tech-enabled learning
Leveraging mobile and online technologies, we build training programs that are effective because they’re workable for your teams.
Certifications
Do your teams require certifications? Whether it’s Assisted Sales, Assembly or IT Support, our experts will develop certification courses to fit your needs.
Comprehensive reporting
Enjoy full reporting and analysis including performance based on daily, weekly and monthly training goals.
Your teams, too
We don’t just bring you highly trained professionals. Our training solutions include your people to empower internal performance increases.