Did you know that 75% of shoppers prefer human interaction when deciding on a purchase? But they also hate to wait around for service. In fact, waiting is often the kiss of death for a sale.
VIBA makes personalized service available immediately with Live Video Chats. Customers are instantly connected with a Live Agent trained to be an expert in your brand and products. Smart call routing makes sure customers always get the right agent based on language, age, and other attributes.
Once connected, the agent is able to call up demos, videos, documents, even live broadcasts to help inform the customer’s decision. If that’s not enough, customers can patch in friends and family to get their thoughts on the purchase.
Orders and transactions are completed on the spot thanks to seamless e-commerce integration. Agents can also capture customer phone numbers, addresses, and emails so you’re able to continue providing a great sales and service experience down the road.