Business intelligence goes beyond examining operations performance, the competitive marketplace, and new revenue streams. We also use it as a looking glass into how well you’re connecting with customers, meeting their needs, and earning their loyalty.

Using our proprietary data capture solution, field teams provide a real-time look at merchandising, signage, store appearance, pricing, promotions, competitive brands, and other factors impacting the customer journey.

Sometimes gaining the right insights is as simple as asking customers what’s on their mind. At T-ROC, we regularly leverage our proprietary technology to conduct in-depth customer surveys that provide honest answers into the perceptions shoppers have about your brand, service standards, venues and more.

Nothing beats a first-hand account of how well your customers are being serviced and how effectively your teams are selling. Our trained mystery shoppers enter your stores and venues on a covert mission to uncover the facts you need to know.

Sometimes it feels right to go off-script and create an experience beyond anything your customers could have imagined. Pop-ups show off your brand in wild and wonderful new ways. To customers, they can feel grassroots and guerilla, but there’s a mountain of work that goes into creating the right venue, vibe and vision. We’ve got your back from inspiration to installation.

We’re driven by the Power of And to support your program with advanced technology, proven best practices, decades of experience, and an astonishing level of customization. We own and operate hundreds of retail stores, so we know that real support grows as your business grows.

VIBA is a proprietary omnichannel sales solution that is revolutionizing the way companies engage with their customers and capture vital data, including emails, phone numbers, addresses, birthdays, shopping preferences, brand fluency – whatever you need to know.