Client Results & Testimonials

T-ROC by the Numbers

How T-ROC Delivers Results

T-ROC results are driven by a combination of expert field teams, proprietary retail technology, and data-backed optimization. Whether we are placing brand ambassadors on the sales floor or deploying mystery shoppers to audit the customer journey, every program is engineered around measurable outcomes.

Brand Ambassador Programs

Our brand ambassador teams consistently deliver a 15–40% conversion lift in high-traffic retail environments. By combining product expertise with consultative selling techniques, T-ROC ambassadors turn foot traffic into revenue. Clients report measurable increases in attach rates — often a 30% attach rate improvement — within the first 90 days of program launch.

Mystery Shopping & Compliance

T-ROC’s consumer insights division, backed by MSPA Elite recognition, helps brands maintain 95%+ planogram compliance and identify gaps in the customer experience before they impact sales. Our mystery shopping programs generate actionable scorecards that drive continuous improvement across every location.

Retail Merchandising Execution

Our merchandising teams ensure displays are built, stocked, and maintained to brand standards. With real-time reporting through our Retail360 platform, clients maintain visibility into execution rates across hundreds or thousands of doors simultaneously. Read our State of Retail Execution 2026 report for industry benchmarks.

Key Retail Partners

T-ROC is proud to serve some of the most recognized brands in retail. Our partnerships span consumer electronics, wireless, big-box retail, and warehouse clubs.

Industry Recognition & Awards

T-ROC reviews from industry bodies and media outlets consistently highlight our growth trajectory, workplace culture, and service excellence. Under the leadership of founder Brett Beveridge, T-ROC has earned recognition from some of the most respected institutions in business.

• MSPA Elite Recognition

  T-ROC’s consumer insights division earned MSPA Elite status, the highest designation in the mystery shopping industry for quality and compliance.

• Best Buy Approved 3PL Provider

  Selected as a Tier 1 third-party logistics and labor partner by Best Buy, reflecting operational excellence and reliability at scale.

• EY Entrepreneur of the Year — Brett Beveridge

  Founder Brett Beveridge was named Ernst & Young Entrepreneur of the Year, recognizing visionary leadership in the retail services industry.

• South Florida Best Places to Work

  Recognized by the South Florida Business Journal as one of the region’s best workplaces — a reflection of our people-first culture.

What Clients Can Expect

Every T-ROC engagement begins with a structured discovery process. Our team works with your brand to define KPIs, map retail environments, and design a program that aligns with your specific business objectives — whether that is increasing sell-through, improving compliance, or scaling a new product launch nationwide.

Dedicated Account Management

Each client is assigned a dedicated account manager who serves as a single point of contact. Your account manager coordinates field operations, manages escalations, and conducts regular business reviews to ensure program goals stay on track.

Real-Time Reporting via Retail360

T-ROC’s proprietary Retail360 platform gives clients real-time visibility into field activity, store-level performance, and program KPIs. Dashboards are customizable, and data is exportable for integration with your own BI tools.

Ongoing Optimization

We treat every program as a living system. Monthly performance reviews, A/B testing of sales approaches, and continuous coaching of field teams ensure that results improve over time — not just on day one. Learn more about T-ROC and our approach to retail excellence.

Explore Our Services

T-ROC offers a full suite of retail services designed to drive revenue, ensure compliance, and elevate the in-store experience.