Mystery Shopping
On-site or in-person mystery shopping reveals key customer behaviors, provides feedback on operational efficiencies and reports brand standards adherence.
And telephone mystery shopping allows you to evaluate your customers’ voice interactions, monitor telephone sales, and evaluate training initiatives.
Competitive Intelligence
Aggregating In-field and online competitive intelligence identifies competitive advantages, confirms industry trends, captures recommendation rates, and helps evaluate pricing.
Customer Satisfaction and NPS
Use customer surveys to understand your customers’ perceptions, measure post-purchase satisfaction and likelihood of gaining repeat business.
Compliance Audits
Compliance audits enable you to manage frontline risks, measure promotional and operational process compliance, evaluate merchandising and brand standards adherence, manage sales performance and review inventory accuracy.
