We make the unthinkable happen
500+ Employees.
4 Months. Zero Fraud.
Rapid staffing with maximum compliance for government wireless program.
T-ROC Delivers Speed and Quality Staffing Across 12 States in Only 4 Months.
THE CLIENT
In 2023, TracFone, the prepaid division of Verizon Wireless was participating in the federally backed Affordable Connectivity Program (ACP) through its SafeLink sub-brand. Compliance with the government-supported program required certain staffing levels in all areas where SafeLink was being offered.
THE REQUEST
SafeLink is a lifeline communications provider - which means it functions as the primary, or even the sole, form of voice, text, or data communications, especially for people facing financial obstacles. The government staffing requirements were designed to ensure that enough qualified sales and support personnel would be available in stores and through other channels to assist prospective customers with signing up for the ACP as well as for a prepaid or subsidized phone package.
THE RESULTS
The nationwide program began in September 2023 and was scheduled for a 6-month run through March of 2024. In just 4 months, T-ROC became the company's 2nd largest 3PL.
THE T-ROC SOLUTION
As a best-in-class third party labor provider (3PL), T-ROC doesn’t simply hire employees; we pre-screen all applicants and administer pre employment training as part of any deployment. Our agreement with TracFone also included a zero-tolerance policy for fraudulent sales or sign-ups by any employee.
T-ROC SUPPORTED THIS WITH:
THE CLIENT RESPONSE:
Numbers don’t lie and these prove we deliver some pretty impressive ROI to Tracfone. Wonder what the next decade will bring?
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