We make the unthinkable happen
95% Sales & Operations Performance for 9+ Years.
Managing 74+ Stores for the US. 2nd Largest Wireless Carrrier.
T-ROC Delivers Success on Every Launch, Every Product for T-Mobile.
Staffing & Training, Store Resets, Sales Reps
THE CLIENT
T-Mobile is the second largest wireless carrier in the U.S., delivering an advanced 4G LTE and transformative nationwide 5G network.
Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.
THE REQUEST
T-ROC has partnered with T-Mobile for nine years and the successful relationship spans multiple states throughout the U.S. and Puerto Rico.
Managing retail stores on behalf of T-Mobile, T-ROC has engaged in multiple high profile initiatives including launch of new devices, industry changing deployment of the largest high speed 5G spectrum coverage across urban and rural areas, new store designs, and successful new product launches, including home internet.
THE T-ROC SOLUTION
T-Mobile relies on T-ROC to handle every new product launch—from short-term launches like new Apple iPhone releases or more extensive launches like the aggressive long-term launches that T-Mobile executed several years ago that continues to this day to build out the most comprehensive 5G coverage in the United States, as well as experiential sales events like the long-running kiosk program within Sam’s Club.
Extensive training prior to every launch is essential for sales associates to deliver T-Mobile goals on every launch:
THE RESULTS
For 9+ years, T-ROC continues to crush sales and operations goals in T-Mobile stores that it owns and manages. The most notable evidence of T-ROC’s continuing success is that T-Mobile once again extended T-ROC’s contract for multiple years.
Here are the numbers:
Numbers don’t lie and these prove we deliver some pretty impressive ROI to T-Mobile. Wonder what the next decade will bring?
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