We make the unthinkable happen
Driving Compliance for a Financial Services Leader.
Mystery Shoppers Deliver Robust Data on Wire Transfer Rates.
T-ROC Ensures MoneyGram’s Adherence to Regulatory Standards.
Mystery Shopping & Audits, Retail Analytics & Data Insights
THE CLIENT
MoneyGram's services at Walmart are available in over 4,700 Walmart locations in the United States and Puerto Rico, as well as through the co-branded digital platformwalmart.moneygram.com.MoneyGram.
MoneyGram International, Inc., a global leader in the evolution of digital P2P payments, delivers innovative financial solutions to connect the world's communities. For over two decades, MoneyGram has partnered with Walmart, the world’s largest retailer.
THE REQUEST
MoneyGram monitors how well its locations carry out their compliance responsibilities. This includes monitoring transactions processed by Associates at its Walmart locations.
As part of its compliance review activities, international wire transfer rates should follow legal and regulatory requirements and well as MoneyGram’s policies and procedures.
MoneyGram selected The Consumer Insight, a division of T-ROC, for compliance mystery shopping services to assess Walmart Associates’ ability to provide wire transfer rates in line with expected standards.
THE RESULTS
MoneyGram
T-ROC delivered realistic, robust and reliable data of money wire transfer rates to MoneyGram.
Its compliance mystery shopping assessment was the key to providing the full picture, ensuring that Walmart Associates were adhering to regulatory standards and treating customers fairly.
The Consumer Insight, a division of T-ROC, measures key consumer metrics to provide uncommon insight into the state of the business. We gather and analyze detail consumer metrics through mystery shopping, competitive intelligence, customer surveys and compliance audits.
Numbers don’t lie and these prove we deliver some pretty impressive ROI to MoneyGram. Wonder what the next decade will bring?
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