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Bringing Value to Our Clients: A Success in Jefferson, GA

The Retail Outsource would like to congratulate and thank our hard-working team in Jefferson, Georgia! They have created amazing things in a challenging environment for TigerConnect Center by embracing enthusiasm and determination to succeed. The story goes…

Unbeknownst to the staff and its future shoppers, a destination TigerDirect store was coming to the crossroads of the middle-of-no-where and where-the-heck-am-I Georgia, approximately 45 minutes from the nearest town. With a host of challenges including no store visibility, virtually no residents and minimal advertising the TigerConnect Center created remarkable results in their first few months in business. In the first month the TigerConnect Center broke every sales record for a new store and in the second month tied the well-established and thriving Altamonte Springs (FL) store for second place in sales! What the Jefferson team has accomplished is tremendous and encompasses all TRO represents; motivation, great leadership and hard-work!

This success story proves our staff, you, the TRO team, takes obstacles head on, brings value to our clients and takes pride in personal accomplishments!

The impacts of this team’s record-shattering results were immediately visible to our business partners. TigerDirect enhanced their gross margins by over 6%. This was no small feat. It ensured the Jefferson location not only achieved but exceeded their corporate sales goals!

Because of the great team in place at this Jefferson store, as well as all our talented teams across the country, The Retail Outsource is providing impactful and immediate value to the clients we serve and for that we THANK YOU!

Knowledge, patient and a great attitude: Brian Starnes!

The Retail Outsource (TRO) would like to say a sincere thank you to Brian Starnes, our very talented and appreciated Walmart Woodstock, GA associate!

We’ve received yet another compliment on your amazing product knowledge and great customer-focused attitude!

Great job Brian, and keep up the good work!

[Letter received Oct. 2]

Dear sir:

Just a quick note to compliment your employee, Brian, at the Walmart store in Woodstock, GA.

He assisted me in my purchase of an iPhone on Friday. He was very knowledgeable, patient and went above and beyond in assisting me. I had many questions about Android vs. iPhone, and he answered all of them. When I finally made my purchase he was very thorough in explaining the functions of my new phone, transferred my data from my previous phone and even put a screen protector on it for me!

I would not hesitate to send family and friends to Brian at Walmart and will definitely seek his help when I make another purchase. He was great!

Sincerely,

Gina F.

Attitude of patience, perseverance and respect

This letter is in appreciation for Leah Myers, manager of the wireless center inside the Warsaw, Indiana store.

Earlier my husband purchased a Virgin Broadband USP for our laptop. We could not get the laptop to connect, therefore we went to the wireless center in Walmart. Leah was very courteous and dedicated in helping us resolve the problem. She checked our computer and ensured proper installation of the software. She also called Sprint to troubleshoot the problem. She represented us to Sprint and explained that the Sprint system was not working correctly.

Based on our request she coordinated a credit to us for the unused time.
Leah’s attitude: patience, perseverance and respect, was greatly appreciated.

We believe all should be aware of what a wonderful representative she is of your company.
Respectfully,
Mr. & Mrs. W. Brown
Indianapolis, IN

TRO invited to participate in Brightstar Summit

The Retail Outsource was invited to be a guest presenter at the 2011 Brightstar Summit, August 2011. Honored by the invitation TRO will be presenting to Brightstar executives and managers from around the Globe. The event is held to build partnerships with the two companies and share knowledge and product offerings generating mutually beneficial relationships between the companies.

The Retail Outsource CEO, Brett Beveridge will be accompanied by V.P. – Marketing, Heather Anderson and Mobile Insight COO, Robin Boniface at the event. The TRO team will be presenting innovative ways Brightstar and TRO can better serve their clients across the globe including focusing on ways to improve field force reporting and automation using Mobile Insight.

The Retail Outsource is proud to have worked closely with Brightstar over the years and is thrilled to be considered an asset and expert in the wireless space by the Brightstar team. A leading global services company, Brightstar enhances the performance and profitability of the key participants in the wireless device value chain including manufacturers, operators, retailers and enterprises.

Mobile Insight Recognized in the Red Herring

June 23, 2011

Red Herring announced its Top 100 award in recognition of the leading private companies from North America, celebrating these startups’ innovations and technologies across their respective industries. Mobile Insight has been honored as one of the companies recognized on this list.

Red Herring’s Top 100 North America list has become a mark of distinction for identifying promising new companies and entrepreneurs. Red Herring editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, and eBay would change the way we live and work.

“Choosing the companies with the strongest potential was by no means a small feat,” said Alex Vieux, publisher and CEO of Red Herring. “After rigorous contemplation and discussion, we narrowed our list down from hundreds of candidates from across North America to the Top 100 Winners. We believe Mobile Insight embodies the vision, drive and innovation that define a successful entrepreneurial venture. Mobile Insight should be proud of its accomplishment, as the competition was very strong.”

Red Herring’s editorial staff evaluated the companies on both quantitative and qualitative criteria, such as financial performance, technology innovation, management quality, strategy, and market penetration. This assessment of potential is complemented by a review of the track record and standing of startups relative to their sector peers, allowing Red Herring to see past the “buzz” and make the list a valuable instrument of discovery and advocacy for the most promising new business models in North America.

TRO to Participate on Panel at CTIA Wireless

TRO’s VP of Marketing, Heather Anderson, will be a featured speaker in this series on the Future of Retail at CTIA Wireless in Orlando on March 23. The topic she will be speaking on is “Differentiation for a Competitive Advantage at Retail.”

Master Merchant Systems and T-ROC Partnership

Master Merchant Systems, based out of Halifax, Canada, and The Retail Outsource Companies, based out of Miami, have – as leaders in the wireless industry – entered into a strategic partnership intended to provide their respective clients with a unique value proposition, allowing new and existing clientele from both companies to benefit from a partnership that further enhances and innovates the wireless retail industry.

Founded in 1987, Master Merchant Systems has continually been recognized as being a world-class leader for producing POS software for the wireless industry.  With thousands of clients in multiple countries worldwide, and with a depth and completeness of service like no other, MMS continues to integrate for their specific clients’ needs and to continually innovate in order to remain what is often recognized as being the most practical POS tool available on the market.  With cutting edge offerings like V-DOCS (paperless contracts let clients cut costs instead of trees), MMS continues to look for opportunities and initiatives that ultimately benefit wireless retailers.

The Retail Outsource Companies specialize in helping retailers, carriers and manufacturers improve sales and efficiency in their channels. The companies include The Retail Outsource, one of the nation’s leading outsource agencies specializing in sales performance programs, turnkey store opening, and retail staffing, training and management; Mobile Insight, a wireless application developer that provides mobile workforce automation for companies who deploy field teams; and SYMBITS, an IT managed services firm that provides outsourced IT and help desk support to SMBs and the retail channel. The Retail Outsource was ranked #187 on the 2010 Inc. 500 list of fastest-growing private companies.

“MMS is ecstatic about the partnership with TRO,” said Matt Brannon, VP Sales for MMS. “TRO brings a new dimension to our company and customers by offering retail management outsourcing, IT managed services for SMBs and outside sales/field team management through mobile devices. Besides being a company with terrific products and services, TRO aligns with our company philosophy around strategic partnerships; like us they value the customer above all else and are committed to continuing to innovate retail. 2011 is going to be an exciting year for both companies as we continue to work together on multiple projects.”

“We always seek partners who are a natural complement to our companies, both in culture and in their offerings, and MMS is a perfect fit on all counts,” said Brett Beveridge, CEO of The Retail Outsource Companies.  “Our ability to collaborate in our sales process and build a compelling, unique and unmatched offering for our collective clients and prospects is a definite case of the whole being greater than the sum of its parts. MMS has elegant solutions for retailers, and with our common positioning, such as V-DOCS’ and Mobile Insight’s positioning as green productivity resources for retailers, the opportunities from this partnership can be limitless. We look forward to many years of mutual success.”

TRO is one of South Florida’s Best Places to Work

February 4, 2011

2011 Best Places to Work
Some employees feel their office is a “highway to hell,” but the survey results are in and the employees of the companies on the 2011 Best Places to Work list say that they’re “rockin’ in paradise.”

The 40 companies that made the cut are being honored for their successful efforts to create an engaged and supportive workforce. In other words: These companies ROCK!

The Best Places to Work program highlights companies in Palm Beach, Broward and Miami-Dade counties whose operations are changing the business landscape. We look forward to announcing the rankings of these companies on the 2011 Best Places to Work list at the celebratory awards luncheon on Feb. 24. The efforts of these rock-star companies which are doing their best to foster a great workplace, will also be profiled in a special section in the Feb. 25 edition of the South Florida Business Journal.
Congratulations to the honorees of the 2011 Best Places to Work Awards. You rock!

Small company (10-50 employees)

  • Aerotek
  • Alpern Rosenthal
  • Battle
  • BeyondROI
  • CareerXchange
  • DPR Construction
  • Health Revenue Assurance Associates
  • Ibis Financial Group
  • Momentum Consulting Corp.
  • One Sotheby’s International Realty
  • RBB Public Relations
  • Sharpe Properties
  • SkillStorm
  • TekPartners (a P2P company)
  • The Retail Outsource

Medium Company (51-149 Employees)

  • 3Cinteractive
  • Berger Singerman
  • BGT Partners
  • Champion Solutions Group
  • Classic Residence in Hollywood, a Vi Community
  • Comerica Bank
  • DentalPlans.com
  • Express Car Wash/ US Site Corp.
  • Hedrick Brothers Construction
  • International Finance Bank
  • RN Network
  • Seitlin
  • Steven Douglas Associates
  • Sullivan & Cogliano Training Centers
  • Weiss Serota Helfman Pastoriza Cole & Boniske

Large Company (150 + Employees)

  • Atlantic & Pacific Management
  • Calvin, Giordano & Associates
  • Epic Hotel
  • Greenspoon Marder, P.A.
  • Gunster
  • Hospice of Palm Beach County
  • J.P. Morgan Private Bank
  • Kaufman, Rossin & Co.
  • Quest Diagnostics
  • Weatherby Locums

Read more: 2011 Best Places to Work – South Florida Business Journal

The Retail Outsource named #187 on the 2010 INC. 500

December 29, 2010

The Retail Outsource, a leading retail sell-through and management firm specializing in the consumer electronics, wireless and telecommunications industries, today announced that Inc. magazine has ranked them No. 187 on its 29th annual Inc. 500, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy – America’s independent-minded entrepreneurs. To achieve this rank, The Retail Outsource experienced a three-year sales growth of 1540% from 2006 to 2009. Among industry and market rankings, The Retail Outsource achieved the No. 7 rank among Retail companies nationwide, and also No. 7 among companies in the Miami-Ft. Lauderdale-Pompano Beach market. This marks the company’s debut on the list Mates..

“We are honored to be in the company of so many prestigious and successful businesses,” said Brett Beveridge, Founder and CEO of Retail Outsource, a division of Big Bang Enterprises, Inc.

“Our teams, both at corporate and throughout North America, have worked tremendously hard over the past several years to get us here. It’s gratifying to see that we’ve found our niche in the sales services market and can continue to provide exceptional sales performance results for our clients.”

“Fast growth at any time is a big achievement; fast growth during the past few years is just short of miraculous,” said Inc. editor Jane Berentson. “The Inc. 500 consists of these just-short-of miraculous companies, the ones that through ingenuity and ambition have increased revenue, hired employees, and grown fast in difficult economic times.”

With employees in more than 40 states nationwide and growing every day, The Retail Outsource is poised for continued rapid growth, including expansion into Puerto Rico, Mexico and Canada.

WomenCertified joins with TRO to revolutionize customer service

December 29, 2010

(Hollywood, FL) April 26, 2010 – With ads for wireless plans and gadgets inundating consumers from all angles, WomenCertified® has announced an exclusive partnership with The Retail Outsource (TRO) to revolutionize the cluttered wireless industry through a special focus on enhanced customer service.

The alliance provides that The Retail Outsource, which provides consultation and/or vendor outsourcing to top wireless retailers nationwide, will earn the WomenCertified Seal for excellence in sales and service by completing the WomenCertified training and certification program. In addition to specialized training for associates, The Retail Outsource will participate in ongoing reinforcement and engagement programs to keep customer service – with a women friendly focus — top of mind.

“It’s easy for wireless retailers to lose sight of customer service since there is such a universal focus on pricing and products,” stated Brett Beveridge, CEO of The Retail Outsource. “That’s bad news for the customer, and we want to turn that trend upside down. Consumers can have it all – great value, great products and great service. That’s why we’re getting WomenCertified, to renew our focus on customer service and complete that last but extremely important piece of the puzzle.”

In earning the WomenCertified Seal, The Retail Outsource will commit to achieving higher standards of sales and customer service, with the goal of improving the overall customer experience for wireless customers during a time when price wars and product rivalries rule the industry.

Since women make 83% of all consumer purchases nationwide, the goal of WomenCertified is to create a women friendly marketplace that responds to women’s buying preferences.

According to WomenCertified founder Delia Passi, leading expert and author on gender communication and marketing to women, “We are proud to form this alliance with The Retail Outsource. There is stiff competition in the wireless industry today, and consumers are overloaded with messaging and advertising. Our partnership with TRO will provide consumers a new kind of experience when shopping for wireless services – an experience based not only on phones and plans, but one also firmly focused on customer service and creating positive customer experiences time and time again.”


About WomenCertified® 
WomenCertified—the Seal women trust for better service—is a proven training and certification program rich with resources to help professionals across multiple industries increase sales and satisfaction among both men and women. Focusing on effective communication skills, customer appreciation and an enriched customer experience, WomenCertified has trained thousands of sales and service professionals in Fortune 500 companies and small businesses alike. For more information, visit HYPERLINK “http://www.womencertified.com” www.womencertified.com.