T-ROC Wins At South Florida Good To Great Awards

MIAMI, FL (May 2, 2016)

The Retail Outsource Companies (T-ROC) is proud to announce that it won the mid-size company employee category in the South Florida Good to Great Awards® hosted by the Greater Miami Chamber of Commerce. Winners were announced at a luncheon which took place at the Rusty Pelican on Key Biscayne on Thursday, April 28, 2016.

With a deep understanding of the evolving market and its customers’ needs, T-ROC has established itself as a leader in its industry while continuing to embrace new trends and expand its services and products offered. The company strives to connect the power of people with the power of effective technology. T-ROC also maintains a strong leadership team that believes in treating employees like family, creating a fun and caring work environment, and rewarding hard work.

“Our team dynamic and continuous adoption of new services and technologies to the T-ROC family of brands enables us to exceed client expectations,” said Brett Beveridge, President and CEO of T-ROC. “We work to ensure each and every one of our clients are paired with excellent customer service and the cutting-edge tools and technology they need to succeed.”

The South Florida Good to Great Awards® program showcases businesses throughout the tri-county region that have achieved greatness in their mission and established themselves as industry leaders. The awards are open to all for-profit businesses, both public and private, that are headquartered in Miami-Dade, Broward or Palm Beach counties and show a pattern of transitioning from solid performance to great performance over a four-year period while demonstrating proven leadership and a solid workforce base. There are four award categories based on number of employees.

To learn more about T-ROC, visit www.theretailoutsource.com or follow on Facebook, Twitter and LinkedIn.

About The Retail Outsource Companies

The Greater Miami Chamber of Commerce is the voice of business in South Florida, representing more than 400,000 employees of member companies. It is an association of businesses and professions organized to create progress essential to attaining the social and economic needs of the community. To carry out this mission, the Chamber involves the private sector in community leadership to enhance the economic opportunities and quality of life in the area; while partnering with the community’s economic development and tourism agencies and their initiatives to make our Greater Miami a better place to live, work and play. To learn more, visit www.miamichamber.com.

Media Contact: Tyler Sminkey, (786) 390-8510, tyler@jessicawadeinc.com
The Retail Outsource Companies (T-ROC) is home to four sales solutions companies that enable clients to fulfill all of their sales performance needs. The Retail Outsource (TRO): an in and out of store sales performance management company; Mobile Insight (MI): real-time field reporting and business intelligence; The Consumer Insight (TCI): full-service customer experience analysis; and SYMBITS: managed IT services. Working in synergy, these four companies form a complete ecosystem for running, managing, and maximizing the productivity of institutional efforts. To learn more about T-ROC and its subsidiaries, visit www.theretailoutsource.com.

About the Greater Miami Chamber of Commerce

MSO Wins 4th Place at 2016 Best Places to Work

Mobile Store Operators had a wonderful afternoon last Thursday, February 25th, at the 2016 Best Places to Work Awards by the South Florida Business Journal where it took home a 4th place award!

Each year, the South Florida Business Journal asks employees to tell them why their companies are great employers. The Best Places to Work program is unique among South Florida Business Journal awards because employees are asked to fill out confidential online surveys rating their employers. The finalists in the three categories – small, medium and large – were honored Thursday at the Signature Grand in Davie, FL. MSO took home 4th place in the Large Company category!

We are also happy to share that our photo was featured on the South Florida Business Journal’s Facebook page recapping the event! The page has more than 11,800 fans! Be sure to go and like/share the photo on the SFBJ Facebook page here.

Also, please be sure to like on the T-ROC Facebook page here.

Mobile Store Operators

Mobile Store Operators (MSO) works to provide its clients with the best sales teams. MSO attracts, hires and retains the best sales and customer service advocates for its clients. To learn more about MSO, visit www.mobilestoreoperators.com.

Mobile Insight® Transitions to Amazon Web Services

MIAMI, FL (Thursday, February 25, 2016)

Mobile Insight® (MI), a subsidiary of The Retail Outsource Companies (T-ROC), is pleased to announce the transition of Vision by Mobile Insight™ to the use of Amazon Web Services (AWS) as of Saturday, February 20, 2016, as part of the continual efforts to provide superior scalability, security, and reliability to their clients and users.

“As Mobile Insight® continues to expand our product and service offerings, it was critical to make sure we were leveraging a top-notch cloud-based infrastructure that will continue to grow with us,” said Eduardo Santaella, COO of MI. “We’re confident AWS will keep providing what our customers and our company needs, as we continue to deliver innovative and value-based retail solutions into the market.”

This deployment enables MI to add a world-class and robust infrastructure for their Vision platform. Vision continues to be a state-of-the-art SaaS field performance management and optimization solution for Tier 1 and smaller organizations alike. The unique combination of Vision and AWS allows even faster speed to market and delivery of new features and products to their user base. Best-in-class security, monitoring, and globalization capabilities are fully enabled. MI is taking advantage of unique AWS-centric features in order to propel leadership in the market as a proven value-rich solutions provider for the retail market.

To learn more about Mobile Insight®, visit www.mobileinsight.com. To learn more about The Retail Outsource Companies and its other subsidiaries offering a unique array of services, visit www.theretailoutsource.com.

Mobile Insight

Mobile Insight (MI) makes field sales teams more efficient and their reporting simpler via two mobile application solutions. Vision by Mobile Insight is a patented mobile application that offers a suite of institutional optimization solutions for real-time field reporting and business intelligence, while Engage by Mobile Insight is a data gathering solution that helps convert sales opportunities into profitable conversions. To learn more about MI, visit www.mobileinsight.com

The Retail Outsource Companies.

The Retail Outsource Companies (T-ROC) is home to four sales solutions companies that enable clients to fulfill all of their sales performance needs. The Retail Outsource (TRO): an in and out of store sales performance management company; Mobile Insight (MI): real-time field reporting and business intelligence; The Consumer Insight (TCI): full-service customer experience analysis; and SYMBITS: managed IT services. Working in synergy, these four companies form a complete ecosystem for running, managing, and maximizing the productivity of institutional efforts. To learn more about T-ROC and its subsidiaries, visit www.theretailoutsource.com.

Meet with President and CEO at CES 2016 in Las Vegas

 

Who

Join President and CEO of The Retail Outsource Company (T-ROC), Brett Beveridge, at the International Consumer Electronics Show (CES).

What

INSERT DETAILS ABOUT PLANNED DISCUSSION AND HIGHLIGHTS OF T-ROC SUBSIDIARIES

When

January 6th – 9th, 2016

Where

International Consumer Electronics Show (CES) – Las Vegas

 Meeting Room #XXX

[ADD SPECIFIC VENUE ADDRESS]

Why

T-ROC is attending to….

Contact

Media should contact Tyler Sminkey at (786) 390-8510 or tyler@jessicawadeinc.com to schedule interviews in advance.

About The Retail Outsource Companies

T-ROC specializes in building high performance sales/support teams for retail and institutional projects. They also staff and successfully manage retail stores on behalf of their clients. T-ROC and its affiliates provide total sales operation solutions. The Retail Outsource Companies include Mobile Insight – real-time field reporting and business intelligence, The Consumer Insight – full-service customer experience analysis, and SYMBITS – managed IT services. Working in synergy, these four companies form a complete ecosystem: running, managing, and maximizing the productivity of retail efforts.

About CES

The International Consumer Electronics Show (CES) showcases more than 3,600 exhibiting companies, including manufacturers, developers and suppliers of consumer technology hardware, content, technology delivery systems and more; a conference program with more than 200 conference sessions and more than 150K attendees from 150 countries.

T-ROC Wins 2016 Software & Technology Awards

MIAMI (December 6, 2016)

The Revenue Optimization Companies (T-ROC) is proud to share that it won Best Specialized Sales Performance Technology Group & Recognized Leaders in Full-Service IT Solutions in the 2016 Software & Technology Awards by Corporate America News. Won entirely on merit via a voting process, T-ROC continues to lead the industry with innovative technology, mobile applications and software that ensure measurable growth and success for its clients.

“We focus on emerging trends, technology and ideas to ensure we’re providing the highest level of service matched with top-quality products to our clients,” says Brett Beveridge, President and CEO of The Revenue Optimization Companies and The Retail Outsource. “It’s an honor to be recognized for our work and especially humbling to know that we were voted for this win by our peers and other industry professionals. We look forward to continuing to excel in our sales performance technology and IT solutions.”

In its second year, the 2016 Software & Technology Awards showcase the hard work and commitment of businesses, departments and individuals across the country who not only keep their clients at the top of their game, but also drive innovation and, potentially, change the way businesses operate for the better. Winners are selected by a voting process via the Corp America magazine website. To learn more about the awards, click here.

To learn more about T-ROC, visit www.trocglobal.com or follow the company on Facebook, Twitter and LinkedIn.

About The Revenue Optimization Companies

The Revenue Optimization Companies (T-ROC) is home to four sales solutions companies that enable clients to fulfill all of their sales performance needs. The Retail Outsource (TRO): an in and out of store sales performance management company; Mobile Insight (MI): real-time field reporting and business intelligence; The Consumer Insight (TCI): full-service customer experience analysis; and SYMBITS: managed IT services. Working in synergy, these four companies form a complete ecosystem for running, managing, and maximizing the productivity of institutional efforts. To learn more about T-ROC and its subsidiaries, visit www.trocglobal.com.

Meet with President and CEO at Retail’s Big Show 2016 In NYC

Who

Join President and CEO of The Retail Outsource Company (T-ROC), Brett Beveridge, along with fellow executives at the National Retail Federation’s Annual Convention & EXPO “Retail’s BIG Show”.

What

The Retail Outsource Companies (T-ROC) is home to four sales solutions companies that enable clients to fulfill all of their sales performance needs. The Retail Outsource (TRO): an in and out of store sales performance management company; Mobile Insight (MI): real-time field reporting and business intelligence; The Consumer Insight (TCI): full-service customer experience analysis; and SYMBITS: managed IT services. Working in synergy, these four companies form a complete ecosystem for running, managing, and maximizing the productivity of institutional efforts.

When

January 17th – 19th, 2016

Where

Retail’s BIG Show – New York City

BOOTH #455

Jacob K. Javits Convention Center
655 W 34th Street
New York, NY 10001

Contact

Media should contact Tyler Sminkey at (786) 390-8510 or tyler@jessicawadeinc.com to schedule interviews in advance or at the booth (Booth #455).

The Retail Outsource Companies

The Retail Outsource Companies (T-ROC) is home to four sales solutions companies that enable clients to fulfill all of their sales performance needs. The Retail Outsource (TRO): an in and out of store sales performance management company; Mobile Insight (MI): real-time field reporting and business intelligence; The Consumer Insight (TCI): full-service customer experience analysis; and SYMBITS: managed IT services. Working in synergy, these four companies form a complete ecosystem for running, managing, and maximizing the productivity of institutional efforts. To learn more about T-ROC and its subsidiaries, visit www.theretailoutsource.com.

About Retail’s Big Show

NRF’s Annual Convention & EXPO earned the nickname “Retail’s BIG Show” years ago and because the name was so appropriate, it stuck. Today, Retail’s BIG Show is NRF’s flagship industry event held annually in New York City. The four-day event offers unparalleled education, collegial networking, and an enormous EXPO Hall full of technologies and solutions.

After more than a century, Retail’s BIG Show is still the place – the only place – where you can see and experience all things Retail. It is truly one-stop-shopping for industry professionals from around the world.

How Shared Services Models Work for Retailers and Brands

boardroomRetail businesses include many moving parts that must work together to meet customer demand and execute the duties of the business on a daily basis. While every business department faces its own share of unique challenges, the sales department has a direct impact on the bottom line every day.

Businesses can approach their sales departments in a couple of different ways. One method is becoming increasingly popular among brands that place their products in several different retail arenas: sales outsourcing with shared services.

Outsourcing sales companies like The Retail Outsource offer a significant, bottom line driving service to retail brands. These companies use industry knowledge and training programs to place sales representatives on the floor of big box stores. The sales representative wears multiple hats and may appear to the consumer as a general store clerk but actually has the training to push certain products or services on the floor.

There are many benefits to retailers who invest in this form of sales outsourcing shared services:

  • Cost effective.  One sales representative shared across brands costs less to employ than a company employed sales person. Two retail brands can share the costs of the sales professional, who will be trained to promote both brands on the floor, creating a streamlined sales process. Developing a highly skilled sales team internally means investing in expert infrastructure to meet and exceed business objectives. By investing in an outsourcing solution, companies can bypass that costly investment completely.
  • External management. The sales service is outsourced, so individual retail companies do not have to manage the representative at a micro-level. Instead, they will interface with a representative from the outsourcing company who will provide relevant sales information and project management for their end client company. Outsourcing companies can also provide consultation and make recommendations regarding a sales environment. They are experts in sales who specialize in promoting growth and increasing revenue for their clients.
  • Efficiency/Timeliness. When a company reaches out to an outsourcing agency that manages shared services programs, they no longer have to worry about the recruiting or training process. The entire sales process is left in the hands of the outsourcing company with the retailer providing insight as needed to personalize a sales program. Turnkey services mean retailers will enjoy the benefits of the shared services model in far less time than traditional recruiting and training processes would take.
  • Expertise. Sales outsourcing companies start every relationship by understanding a retail company inside and out. They use their sales expertise to create strategies that make sense to drive sales and promote growth.
  • Meaningful data analysis. In today’s market, it is nearly impossible for companies to maintain a steady growth pattern without meaningful data analysis. Evaluating data allows companies to remove strategies that are not providing results in favor of effective strategies. Outsourcing companies that employ shared services representatives can help retailers target solutions that work strategically to improve those processes over time.

For many retail companies, the shared services solution can decrease overhead while maximizing sales. This resource effectively allows companies to enter more markets without the costs associated with traditional sales models.

Top 5 Things to Consider When Scouting a Retail Location

Carefully selecting retail locations for your brand is integral to success. Store location largely affects brand accessibility, visibility, and overall ROI. Many companies, startups, and existing retail brands may not realize there are many resources online to expedite the process of finding a valuable retail location.

storefront3From services that do all the legwork to demographic data resources, here are some of the main considerations and resources companies can tap into when searching for great retail locations:

  1. Area demographics. Choosing a site based on appearance and proximity to company management can work occasionally, but the most successful retail locations are chosen based on demographics.A company’s product or service is usually targeted at a specific market. Look for area or location demographics that match up well with the target market for a better chance of sales. The area’s age of shoppers, income ranges, local attractions, and job sectors provide insight into whether an area will be a good candidate for a retail store. Consider these resources to learn more about demographics:
    • Census.gov. This site provides information about people, jobs, and general information about cities and states.
    • City-data.com. Some towns may not be listed through census.gov, but can be found on this website which aggregates data from a variety of sources. You’ll find information about weather and area crimes in this resource.
    • Chambers of Commerce. Look on a city’s chamber website to learn more about specific demographics and to get a feeling for the industries and people in the area.
  2. Competition. A rule of thumb for business placement is to locate a storefront in close proximity to competitors. Doing so provides opportunities for crossover marketing and beating out the competition in service, prices, and layout. Look directly at competitor locations on a map and cross reference the information with available real estate.
  3. Accessibility/Traffic. Some stores may have a great layout and sales structure, but lose out on important sales because their storefronts are difficult to access or there isn’t enough traffic through the area. Look at parking, delivery access, and the number of consumers in an area throughout the day. It may be beneficial to scope out the site in person and talk to local consumers before making decisions regarding a location.A company can learn a lot by scanning Google Maps in areas of interest for signs of heavy traffic and street views of an area. Aside from talking to individuals who know an area, the resource provides valuable information to determine the viability of a location.
  4. Regulations. Companies need to be aware of local ordinances, zoning regulations, and other area restrictions. Obstacles are much easier to address when evaluated before choosing a location. Failing to do so can delay a store opening or cause legal challenges in the location startup. Search online for “city of [insert name]” and access the local city site to learn more about local regulations and zoning restrictions.
  5. All-in-one planning services. Many startups and existing retailers are busy completing a variety of tasks from production to management. Choosing a location is a complex process that involves more than finding an attractive storefront. Full service retail outsourcing companies like The Retail Outsource provide integral consultation and launch solutions that can simplify the location startup process.

Answers to Your Most Common Sales Objections

For many small business owners, selling doesn’t come easy. In fact, for the majority of people, making sales calls and developing air-tight pitches is stressful and challenging. While there is a certain level of natural skill and personality at play, many shortcomings can be compensated for by understanding common sales objections and how to address them.

As a salesperson, it is your responsibility to uncover what is stopping a potential client from making a purchase decision. In most cases, this means answering the following objections with clarity, understanding, and patience:

  • Price. By far, the number one sales objection has to do with price. You will frequently hear something along the lines of, “Your products cost way too much and I can get the exact same service from someone else for much cheaper.” If that is a true statement, your best option is to justify the cost of your products or services. Try breaking costs down into smaller amounts and carefully explaining what they get for each dollar.
  • Lack of authority. The second most popular sales objection is, “I’ll have to discuss this after consulting my manager/boss/partner.” If you let them walk away from the table and consult other sources, you may lose a sale. Ideally, you should tell them to invite that person in or setup a joint meeting in which you can all discuss the sale together. You can usually accomplish this by claiming you have a special deal that can only be offered and signed off on if presented directly to the CEO or manager. This usually gets you in the door and allows you to present appropriate terms or discounts.
  • Complacency. Do you ever hear potential clients mention a fear of change? It’s usually guised in a statement like, “We’ve been doing it this way for 20 years and I don’t want to risk messing it up.” The best way to kill the complacency objection is to provide ample examples of when change has been good for your business, their business, or some other well-known company.
  • Bad timing. A classic objection is, “We’re too busy to get involved with this right now. Contact me next quarter.” This is often the easiest objection to overcome – if it’s actually true. Simply light a fire under them and make the offer so compelling they can’t wait any longer. It’s amazing how much time a customer will make for you when he or she has a clear understanding of how the sale will benefit them.
  • Trust. One of the most difficult objections to overcome is trust. In many cases, a new client will want proof that you can handle their sale. You can overcome this objection by presenting case studies, testimonials, and honest answers to tough questions.

Understanding Objections

While these are five examples of common objections, it’s equally important to understand the different types of objections. According to Brian Tracy of SuccessNet Online, there are 9 different types. From unspoken and excuse driven objections to honest and subjective objections, each person has a different way of objecting. Your success as a salesperson largely depends on your ability to decipher one from the other.

Inc. Magazine Honors 2013 Top Job Creators

February 7, 2014

The Retail Outsource Garners 2013 Hire Power Award Adding 152 Jobs in just 18 Months

Inc. Magazine ranked The Retail Outsource, LLC of Coral Gables, # 87 nationwide in job creation, #4 in the Retail segment of the Best of the Best Retailers in America, and #7 in Florida among the top 100 Florida Companies, in its 32nd Annual Inc. Hire Power Awards. This prestigious list is an exclusive ranking of the nation’s best job creator companies and represents the most comprehensive listing of leaders by industry, by state.

“I am extremely excited to receive such an important milestone award – especially during such a challenging time for job seekers in America. We feel we are helping to change the national outlook on unemployment and contribute to a sense of optimism in the job market. We have been very fortunate over the past several years to have had the opportunity to grow our customer base which, in turn, allowed us to bring on many more employees.” Brett Beveridge, Founder and CEO, The Retail Outsource.

Details of the remarkable story of job creation by The Retail Outsource Company is available online at http://www.inc.com/profile/the-retail-outsource.

The Retail Outsource Company CEO Beveridge continues, “We strive to staff and manage the highest quality retail representatives, and most knowledgeable outside sales associates. We also provide managed sales teams that support our retail clients and sell anything external, such as B2B, B2C, and more.”

About Us: The Retail Outsource creates a custom sales system including everything from how customers are greeted, operational procedures, all the way through to aftercare programs. TRO specializes in building high performance sales/support teams for retail and outside projects. They also staff and successfully manage retail stores on behalf of their clients. T-ROC and its affiliates provide total sales operation solutions. The Retail Outsource Companies include Mobile Insight – real-time field reporting and business intelligence, The Consumer Insight – full-service customer experience analysis, and SYMBITS – managed IT services. Working in synergy, these four companies form a complete ecosystem: running, managing, and maximizing the productivity of retail efforts.